You’re a customer trying to get help from a company. You’ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try...

One-on-one real-time interactions are preferred by most of us, especially in the online shopping process. Such conversations can improve customer experience, faster problem-solving, and increase communication transparency. Providing a chat feature can help convey attentiveness and care towards your customers....

Have you ever had a bad experience with a chatbot? There are over 300,000 bots on Messenger, so the odds are pretty good that you’ve chatted with at least one that wasn’t quite ideal. Maybe it got lost and wasn’t...

How can you make your business available 24/7 and take care of multiple customers simultaneously with the same customer experience and engagement level? With an AI chatbot. How do you ensure your business is memorable and customer expectations are met...