Author: Octalas

Since 2016, when Facebook opened Messenger to chatbots, companies have been exploring their potential. Chatbots have become a core part of customer service, marketing, and sales strategies. With advancements in artificial intelligence (AI) — especially generative models like ChatGPT —...

Have you ever wondered how the financial world manages to keep up with the demands of the digital era? Fintech chatbots are the answer. These AI-driven finance chatbots are not just a futuristic concept; they are revolutionizing how we interact...

We are living in the digital age. Banking processes that were once completed in-person have now shifted remotely, like depositing checks, transferring funds, and paying bills. Visiting branch locations or calling a customer service line for questions are outliers, especially...

You’re a customer trying to get help from a company. You’ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try...

One-on-one real-time interactions are preferred by most of us, especially in the online shopping process. Such conversations can improve customer experience, faster problem-solving, and increase communication transparency. Providing a chat feature can help convey attentiveness and care towards your customers....

Have you ever had a bad experience with a chatbot? There are over 300,000 bots on Messenger, so the odds are pretty good that you’ve chatted with at least one that wasn’t quite ideal. Maybe it got lost and wasn’t...

How can you make your business available 24/7 and take care of multiple customers simultaneously with the same customer experience and engagement level? With an AI chatbot. How do you ensure your business is memorable and customer expectations are met...