Scale your support services and collect HelpDesk tickets by using a chatbot.
What is HelpDesk?
HelpDesk is a simple ticketing system that lets you turn support emails into manageable tickets, and store them in one place. The tool can help you better organize work within your team and optimize response times.
Answering monotonous questions takes time. ChatBot will answer them all for your team. It can help customers raise a HelpDesk ticket when the human touch is needed too.
Reduce repeatable tasks
With ChatBot, your team no longer needs to spend time solving common problems. They can fully focus on more fulfilling tasks while your chatbot handles the routine ones.
Answer questions 24/7
In the remote-first world, fast customer service is key to building great customer relationships. ChatBot lets you support customers in real time and around the clock to meet rising customer expectations.
Collect tickets with a chatbot
If the chatbot can’t resolve the problem right away, it can create a HelpDesk ticket out of chat so it can be handled by a human agent.
Guide customers on your website
Customers don’t always know where to find specific information. The chatbot can swiftly point them in the right direction so they can get what they need faster.
Customer support automation made easy
From building your first chatbot to launching it on your website — ChatBot’s got you covered.
Head over to our library of reusable chatbot templates. Select the Story that fits your business needs and edit it freely to launch your perfect chatbot faster.
